Our Guarantee

Our number one priority at Terrible Toby's is your pup's happiness.  If you're not satisfied with your order or the services we've provided we will refund you no questions asked.  Simply contact us via Email with your concern and we will help you out right away!

All our products are shipped directly from Southern, Ontario using Canada Post or alternate courier services depending on your location.  If you have not received your products within 10 days of placing your order please contact us and we will contact the postal services for you.  If there is a serious delay or the package has gone missing we will send you a replacement. Please note it's imperative you use the correct shipping address, otherwise we cannot help with lost packages.

If you have any questions, concerns or just want to reach out Toby always loves hearing from you.  You can get in touch with him at toby@terribletobys.com and he will help you in any way possible!